Rima Huq

eCommerce Product Manager
Crate & Barrel

Rima is responsible for the online checkout, gift registry, andcustomer service experiences for Crate and Barrel and its sister brands: CB2and Land of Nod. She is passionate about Agile development and providing thebest omnichannel customer experience.

Check out the incredible speaker line-up to see who will be joining Rima.

Download The Latest Agenda

Tuesday October 18: Bricks & Clicks

Monday, July 10th, 2017

09:30 Instore PANEL: Bricks Clicks: How To Bring Instore & Mobile Together Holistically

The line between instore and online continues to blur, so how can retailers create consistency across both worlds? Our panelists teach you how to prioritize instore innovations and gain a deeper understanding of your consumer. We’ll show you how to merge the two to increase your bottom line:
• Use mobile to drive people instore and modify content as needed in the store
• Use mobile as a long-term, trusted instore companion through geolocation, pricing information, and coupons delivered at precisely the right time
• Transition instore systems and kiosks to capitalize on mobile payments
• Track performance of your mobile offers

11:50 THINK TANK: Use Personalization To Boost Mobile Conversion

*As a chief mobile stakeholder at your organization, it is your responsibility to prioritize mobile conversion and promote a customer-centric value proposition throughout the company. In this closed door forum, you’ll gain honest feedback, debate strategic ideas and share high level insights alongside nine other handpicked retail leaders. This is an invitation only session, with only two seats left. If you wish to participate or would like to nominate a colleague, please contact greg.ashton@wbresearch.com.